Shipping policy
Delivery Times
Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - 1 business day for Metropolitan - (1-3 business days for all other locations)
These are shipping times defined by Australia Post, once your order has been dispatched we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.
All orders are dispatched from our Sydney Warehouse location within 1-2 business days of receiving your order. Please note orders are shipped on business days only. All orders placed over the weekend will be packed and dispatched the following Monday/Tuesday.
If you require a faster delivery service than these options, we are happy for you to arrange your own transport. If you wish to arrange this please contact us on 02 96047388 during business hours to make arrangements
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
International Shipping
We ship world wide (except Russia) via Australia Post. Please note that you may be required to pay any taxes and duties imposed by your country of destination to clear this item through your "Customs" process.
Some international routes are currently suspended, and many routes have lower flight frequencies. This may cause longer transit times. Deliveries to and from overseas also depend on overseas postal and delivery services. Restrictions, operating constraints and labour shortages are causing delays in some countries.
Please see the link below for additional international delivery times and updates
https://auspost.com.au/service-updates/international-delivery-times
Shipping Charges
Shipping charges are calculated based on the delivery method you choose. Charges are based on the rate we are charged by Australia Post. We do not add a handling charge.