Shipping policy

Delivery Times

Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - 1 business day for Metropolitan - (1-3 business days for all other locations)
These are shipping times defined by Australia Post, once your order has been dispatched we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.

All orders are dispatched from our Sydney Warehouse location within 1-2 business days of receiving your order. Please note orders are shipped on business days only. All orders placed over the weekend will be packed and dispatched the following Monday/Tuesday.

If you require a faster delivery service than these options, we are happy for you to arrange your own transport.  If you wish to arrange this please contact us on 02 96047388 during business hours to make arrangements

It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).

Unclaimed & Returned Parcels

If an order, domestic or international, is returned to us as Return to Sender due to being unclaimed, an incorrect or incomplete delivery address, or failure to collect the parcel from the carrier within the required timeframe, we will contact you upon its return.

If you choose not to have the order re-shipped, a refund will be issued for the value of the item(s) only. The original shipping charges are non-refundable and will be deducted from the refund. Any return postage charges incurred by us may also be deducted where applicable.

If you would like your order to be re-sent, an additional shipping fee will apply before the parcel is dispatched again.

International Shipping

We do not ship to international destinations

Shipping Charges

Shipping charges are calculated based on the delivery method you choose.  Charges are based on the rate we are charged by Australia Post.  We do not add a handling charge.