Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You will be entitled to a refund, exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@outdoorgearcompany.com.au. If your return is eligible and meets our requirements, please send your items back to the following address:

Peters Outdoor Gear Co

Returns Department
751 The Horsley Drive
Smithfield NSW 2164

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@outdoorgearcompany.com.au.

Restocking Fee
For change-of-mind returns or orders cancelled after dispatch, a 5% restocking fee will be deducted from the refund amount. This fee helps cover handling, inspection, repackaging, and administrative costs associated with processing returned items. The remaining balance will be refunded to the original payment method once the returned goods have been received and inspected.

Please note: Shipping and handling costs are non-refundable for change of mind or incorrect sizing returns, and customers are responsible for return shipping costs. Peters Outdoor Gear Company reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via a free return label issued by Peters Outdoor Gear Company, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.

Shipping for Exchanges

Please note that customers are responsible for all shipping costs associated with product exchanges.

If you wish to exchange an item, you are responsible for the cost of returning the original item to us. Once the exchange has been processed, a shipping fee will also apply for the replacement item to be sent back to you.

We recommend choosing your items carefully and referring to our sizing guides or contacting us prior to purchase if you require assistance.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Store Credit

If you prefer, we can issue a store credit instead of a refund for eligible returned items.

• The 5% restocking fee will be waived when a store credit is selected.
• The customer is responsible for the cost of returning the item(s) to us.
• The store credit will be issued for the full purchase price of the returned item(s). The original shipping charges paid on the order are not refundable and will not be included in the store credit.
• Store credit may be used towards any future purchase on our website.
• Returned items must comply with our Returns Policy and be received in their original condition, unless the return relates to a manufacturing fault or your rights under the Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unclaimed & Returned Parcels

If an order, domestic or international, is returned to us as Return to Sender due to being unclaimed, an incorrect or incomplete delivery address, or failure to collect the parcel from the carrier within the required timeframe, we will contact you upon its return.

If you choose not to have the order re-shipped, a refund will be issued for the value of the item(s) only. The original shipping charges are non-refundable and will be deducted from the refund. Any return postage charges incurred by us may also be deducted where applicable.

If you would like your order to be re-sent, an additional shipping fee will apply before the parcel is dispatched again.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.